Cancellations

A 24 hour notice of cancellation is required to avoid being charged for a session. This notice allows the instructor to place another client in that time slot.  For a personal illness or child’s, studio must be contacted by 9am the day of the appointment.  Work conflicts and travel absence will be accepted as long as the 24 hour notice is given.  If an instructor is unable to teach due to illness or vacation, client will be given alternate times and in some circumstances, another qualified instructor may substitute.

Packages

All packages expire in six months and are non-transferable, non-refundable and cannot be converted to other packages. Please be sure to purchase the package that matches your exercise commitment.

Arrival

All classes are one hour, so arrive early enough to get started at the scheduled time. Sessions cannot be extended due to being late.

Payment

Payment is required when scheduling all appointments. We accept cash, personal checks, master card and visa. The client is responsible for fees associated with any returned check.

Shoes

Regardless of season, all shoes are to be removed at the door and placed in the shoe cubbies or boot trays prior to signing in. No shoes are to be placed in the lockers.

Gift Certificates

Gift Cards are available for purchase and must be redeemed within one year of purchase.

Retail

Retail items may be returned within 5 days of purchase. You must have the receipt, all tags attached and/or packaging. There are no refunds, only exchanges.  All sale merchandise is final.

Lockers

Lockers are available for your convenience for clothing and purses.  Shoe cubbies are provided for street shoes. No shoes are to be placed in the lockers.

Recommendations

Please be considerate of others by turning off cell phones and/or pagers.
Shoes and jewelry are to be removed prior to session.
Four private sessions are required prior to taking a group reformer class.
Two sessions per week will give results, three sessions per week is optimum.

Contact the studio for more information or view our current Pilates class schedule!