Cancellations
A 24 hour notice of cancellation is required to avoid being charged for a session. This notice allows the instructor to place another client in that time slot. For a personal illness or child’s, studio must be contacted by 9am the day of the appointment. Work conflicts and travel absence will be accepted as long as the 24 hour notice is given. If an instructor is unable to teach due to illness or vacation, client will be given alternate times and in some circumstances, another qualified instructor may substitute.
Packages
All packages expire in six months and are non-transferable, non-refundable and cannot be converted to other packages. Please be sure to purchase the package that matches your exercise commitment.
Arrival
All classes are one hour, so arrive early enough to get started at the scheduled time. Sessions cannot be extended due to being late.
Payment
Payment is required when scheduling all appointments. We accept cash, personal checks, master card and visa. The client is responsible for fees associated with any returned check.
Shoes
Regardless of season, all shoes are to be removed at the door and placed in the shoe cubbies or boot trays prior to signing in. No shoes are to be placed in the lockers.
Gift Certificates
Gift Cards are available for purchase and must be redeemed within one year of purchase.
Retail
Retail items may be returned within 5 days of purchase. You must have the receipt, all tags attached and/or packaging. There are no refunds, only exchanges. All sale merchandise is final.
Lockers
Lockers are available for your convenience for clothing and purses. Shoe cubbies are provided for street shoes. No shoes are to be placed in the lockers.
Recommendations
Please be considerate of others by turning off cell phones and/or pagers.
Shoes and jewelry are to be removed prior to session.
Four private sessions are required prior to taking a group reformer class.
Two sessions per week will give results, three sessions per week is optimum.
Contact the studio for more information or view our current Pilates class schedule!
COVID Information
We want to welcome back all clients that have resumed their workouts after reopening. We have been diligently maintaining high standards to keep everyone safe & healthy while getting back to doing what we love – teaching Pilates! Just a reminder when you come in for your sessions: Leave your personal items in the car & use cubbies for shoes, phones & keys (lockers closed). Check in at the front desk 5 minutes before your session & sanitize your hands. Wait in reception area for your instructor to get you to start your session. As masks are required at this time, I am going to require that all clients come into the studio wear a mask. We all need to do our part to be responsible in helping to keep everyone healthy & masks are the way to make a difference. Another shut down of small businesses would have a very negative impact on the studio so I need everyone to understand the importance of this change in guidelines. All instructors will be wearing masks. Socks are required & we are asking that socks with exposed toes NOT be worn as nail polish marks the vinyl. Classes are 55 minutes long to allow instructors time to clean all equipment & props before starting their next session. Our lives have been changed in ways we could never have imagined but embracing this change will allow us to be a part of the solution. If you travel out of the state, I am asking you to quarantine for 14 days prior to returning to the studio. If you travel in state, quarantine 10 days before returning to the studio. Your instructor can do online with you during that time or you can utilize the online classes currently available. We look forward to clients returning soon that are taking time before their return to the studio. We understand your concerns & miss all of you. If those of you wishing to stay home for a while longer that may be missing the movements of Pilates, we are offering online private sessions (30 min or 1 hour) & Pilates mat & Barre Reset classes. Feel free to contact Kathy at the studio for more information. Thanks to all of you for your support of the studio during the mandated closing & your return to working out. I have a favor to ask everyone, with the studio at about 50% capacity, I am trying to keep costs down at this time. Please consider using cash or checks at this time as the credit card fees are very high & can be avoided if we use other payment methods. Thank you for your support of the studio!